There is a no exchange, no return policy, no refund policy. This is to prevent buyer's remorse and students from using the equipment and returning it when done studying. Returns are accepted only if you do not receive what you ordered so that we can send you the correct item. An RMA number must be obtained to facilitate this process.
If there is a hardware failure with a unit you receive and it is still under our warranty, we reserve the right to either exchange the unit or replace the defective part(such as a bad power supply, memory module, etc.).
We must be notified of any issue within 10 days of the receipt of your order. If for any reason we agree to accept a return there will be a 25% restocking fee applied.
There are no returns of any software based products or books.
When placing an order with CertificationKits you will be presented with several shipping options during checkout. All Domestic and Canadian orders are shipped via UPS only so it will be trackable. We only ship on our UPS account so in the event there is a problem with the shipment, we can assist in correcting it with the carrier. Other International destinations will have a choice of UPS or USPS. I am sorry but we cannot use any other carriers.
We do our best to process and ship all orders within two business days. However there may be occasions where an order may be delayed an extra day due to extenuating business circumstances.
Delivery and Transit Times:
Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. UPS is pretty reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the carriers website to track your package. The tracking information usually contains the estimated delivery date which is usually pretty accurate. The UPS web site is www.ups.com
Under any circumstances, do NOT refuse delivery of your package/s. If a customer refuses delivery of a package, we reserve the right to consider the order abandoned and a refund will not be issue. If you have any issues with a package in transit, please contact us for assistance.
We will gladly ship your order to any destination in the world serviced by UPS or USPS. Shipping rates are automatically calculated during checkout. Please do not ask us to claim a lower amount or gift on the customs declaration. We cannot do that as a legitimate business practice.
Please note that that we are not responsible for delivery times of items sent via USPS if the service that you chose is not gauranteed by them. Also note that the shipments sent via USPS are only tracked until they leave the USA. Once they leave the USA, we have no way to track them other than by a Custom's Form number which is not really tracking.
International Shipping: Brokerage, Customs & Duties
We have no control over what your country charges for customs fees, duties, taxes or any other fee your county may impose to import products. You will be solely responsible for these charges. There is no way we can keep up to date on every country in the world.
By placing an international order with us, you agree to pay all and any import taxes/duties/fees that you may incur. Failure to do this will likely cause the package to be abandoned by the carrier or subject us to extreme costs to have sent back. Due to this, international customers agree that in the failure/refusal to pay any import taxes/duties/fess we are not responsible for refunding their order. In the event that we are able to reclaim the package, there will be no refund on the initial shipping, you will be responsible for return shipping fees and penalties, and you will also be charged a 25% restocking fee based of the cost of the entire order (including shipping to cover the cost of packing materials/labor). Please do not order internationally if you are not prepared to agree to these terms and be responsible for import tax/duties/fees.
Loss or Damage
If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount (the purchase price), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it. The good news is that packages are rarely lost and the items we sell are hard to damage so this will rarely affect our customers.